Cookie Policy
How we use tracking technologies to improve your experience on streamonlighta.com
At StreamOnLighta, we believe in being transparent about how we collect and use data about your visit. This policy explains what tracking technologies we use, why we use them, and how you can control them.
When you visit streamonlighta.com, we use various tracking technologies to make your experience better and help us understand how our mobile app support services can serve you more effectively. This isn't about surveillance — it's about creating a website that actually works for the people using it.
What Are Cookies Anyway?
Think of cookies as small notes that websites leave in your browser. They remember things like your preferences, what language you speak, or whether you're logged in. Without them, you'd need to re-enter information every single time you visited a page.
These text files sit on your device and help websites recognize you when you come back. Some expire when you close your browser (session cookies), while others stick around for months or years (persistent cookies).
Most modern websites use them. They're not inherently good or bad — it depends on how they're used and whether you're informed about them.
Tracking Technologies We Use
Essential Cookies
These keep the site functioning. They handle things like security, load balancing, and basic navigation. Without them, parts of our site simply wouldn't work. You can't disable these if you want to use the site properly.
Functional Cookies
These remember your choices — like preferred contact methods or which services you've shown interest in. They make your experience smoother by not asking the same questions twice.
Analytics Cookies
We track which pages get visited, how long people stay, and where they struggle. This helps us fix confusing navigation and improve content. All data is aggregated — we're looking at patterns, not individuals.
Performance Tracking
These monitor site speed, error rates, and technical issues. When something breaks or loads slowly, we need to know about it. This data helps us keep the site running smoothly across different devices and locations.
We also use similar technologies like web beacons (tiny transparent images) and local storage (a more advanced version of cookies). They serve similar purposes but with different technical capabilities.
Why We Track This Information
Here's what we're actually doing with this data:
We're based in Canberra and support mobile app developers across Australia. When we see that visitors from Perth consistently struggle with a particular page, we can fix it. When people in Sydney show strong interest in our update services but rarely inquire, we know our messaging needs work.
- Understanding which support services resonate with different types of businesses
- Identifying technical issues before they affect multiple users
- Improving page load times based on actual usage patterns
- Remembering your preferences so you don't have to keep resetting them
- Measuring whether content updates actually make the site more useful
- Keeping your session secure when you're logged into our client portal
We're not selling your data to third parties. We're not building advertising profiles. We're a small IT service company trying to make our website genuinely helpful for people who need mobile app support.
How Long Data Sticks Around
Different tracking technologies have different lifespans, and honestly, it varies based on purpose:
Session-Based Tracking
Disappears when you close your browser. Used for temporary things like maintaining your session while you navigate the site or remembering items in a contact form you haven't submitted yet.
Short-Term Tracking (1-30 days)
Helps us understand recent visitor behavior and site performance. These cookies track things like whether you've seen a particular announcement or if you've visited specific service pages.
Long-Term Tracking (up to 2 years)
Used for analytics and understanding long-term trends. These help us see seasonal patterns in service inquiries or how site improvements affect user behavior over time.
We regularly review and clear out old tracking data. There's no point keeping years of historical data when six months gives us enough information to make good decisions.
Taking Control of Your Tracking
You're not stuck with our tracking preferences. Here's how to manage what data gets collected about your visit:
Browser Settings:
Every modern browser lets you block or delete cookies. You can usually find this in Settings > Privacy or Settings > Security. Just know that blocking all cookies will break some website functionality — not just ours, but most sites.
Chrome Users
- Click the three dots menu (top right)
- Go to Settings > Privacy and security > Cookies and other site data
- Choose your preferred cookie settings or block specific sites
Firefox Users
- Open the menu and select Settings
- Click Privacy & Security on the left
- Under Enhanced Tracking Protection, choose your protection level
Safari Users
- Go to Preferences, then Privacy
- Choose how you want to handle cookies and tracking
- You can block all cookies, though this breaks many websites
If you're using mobile browsers, the settings are usually under the browser app's preferences or your device's main settings under the browser name.
Third-Party Tracking
We use a few external services that set their own cookies. These include analytics platforms that help us understand site traffic and performance monitoring tools that alert us to technical issues.
These third parties have their own privacy policies. We've vetted them to ensure they align with our approach to data privacy, but you should review their policies if you're concerned about how they handle data.
We don't use advertising networks or social media tracking pixels. When you visit streamonlighta.com, you're not being followed around the internet by retargeting ads.
Updates to This Policy
Technology changes. Our services evolve. When we make significant changes to how we use tracking technologies, we'll update this policy and note it at the top with a new date.
For minor clarifications or technical updates that don't affect how we collect or use data, we might update this policy without notification. We recommend checking back occasionally if you're particularly interested in how we handle tracking.
We're not going to email you every time we tweak a sentence. But if we start using tracking in fundamentally different ways, you'll see it reflected here.
Questions About Our Tracking Practices?
If something in this policy doesn't make sense or you want more details about specific tracking technologies, reach out. We'd rather answer questions than leave you wondering.