Information We Collect

When you work with us, we collect information that helps us provide better support for your mobile applications. This isn't about gathering data for its own sake—it's about understanding your needs and delivering solutions that actually work.

Information You Provide Directly

When you contact us or use our services, you might share:

• Your name and business contact details (email, phone number)
• Company name and business information relevant to your app
• Technical details about your mobile application
• Support requests and communication history
• Payment and billing information when you engage our services

Technical Information We Gather

Our systems automatically collect certain technical data to help diagnose issues and improve service delivery:

• Device information (operating system, app version, device type)
• Usage patterns and error logs related to app performance
• IP addresses and general location data (city/region level)
• Browser type and access times when you visit our website

How We Use Your Information

Your data serves specific purposes. We don't collect information just to have it sitting in a database somewhere. Here's what we actually do with it:

Data Storage and Security

We store your information on secure servers located in Australia, with encrypted backups maintained according to industry standards. Security isn't just about technology—it's about practices and policies too.

Our Security Measures

• End-to-end encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Restricted access controls—only authorized staff can view your data
• Automated backup systems with secure off-site storage
• Multi-factor authentication for all internal systems

Look, no system is completely bulletproof. But we invest significant resources in keeping your data safe, and we'll notify you promptly if anything goes wrong.

Sharing and Disclosure

We're selective about who sees your information. In most cases, it stays entirely within StreamOnLightA. There are a few specific situations where we might share data:

Service Partners

Sometimes we work with third-party service providers who help us deliver our services—cloud hosting providers, payment processors, or specialized technical contractors. These partners only receive the minimum information necessary to perform their specific tasks, and they're contractually bound to protect your data.

Legal Requirements

We'll disclose information if required by Australian law, court order, or government regulation. We may also share data to protect our legal rights or prevent fraud, but only when genuinely necessary.

Business Transitions

If StreamOnLightA is acquired or merges with another company, your information might transfer to the new entity. We'd notify you beforehand and ensure the new owners maintain similar privacy standards.

Your Rights Under Australian Privacy Law

The Australian Privacy Act gives you specific rights over your personal information. We respect these rights, and we've built processes to make exercising them straightforward.

Access and Correction

You can request a copy of the personal information we hold about you at any time. If you find something inaccurate or outdated, let us know and we'll correct it promptly. There's no charge for reasonable access requests.

Data Portability

Need your data in a format you can use elsewhere? We'll provide it in a structured, commonly used format when technically feasible.

Deletion Requests

You can ask us to delete your personal information, and we'll comply unless we have a legitimate reason to keep it (like completing services you've paid for or meeting legal obligations). We'll explain our reasoning if we can't delete something immediately.

Complaints

If you're unhappy with how we've handled your information, contact us first. We'll investigate and respond within 30 days. If you're still not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking

Our website uses cookies—small text files stored on your device that help us understand how people use our site. We're not tracking your movements across the internet or building detailed profiles about your browsing habits.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly
• Performance cookies: Help us understand which pages are most useful
• Functional cookies: Remember your preferences and settings

You can disable cookies through your browser settings, though some website features might not work as smoothly. We don't use third-party advertising cookies or sell cookie data to anyone.

Data Retention

We don't keep your information forever. Once it's no longer needed for the purposes we collected it, we delete or anonymize it. Here's our general approach:

• Active client data: Retained while you're using our services plus 12 months
• Financial records: Kept for 7 years to meet Australian tax requirements
• Support communications: Stored for 3 years for quality assurance
• Technical logs: Typically deleted after 90 days unless needed for ongoing investigations

If you request deletion earlier, we'll accommodate that request where legally possible.

International Data Transfers

Your data is primarily stored and processed within Australia. In some cases, service providers we work with might have servers in other countries with strong privacy protections (like the European Union or Singapore). We ensure any international transfers comply with Australian privacy standards through contractual safeguards.

We won't transfer your data to jurisdictions with weak privacy laws unless you've explicitly consented or it's necessary to provide services you've requested.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect personal information from anyone under 18 years old. If you're a parent and believe your child has provided us with personal information, please contact us immediately and we'll delete it.

Changes to This Policy

Privacy regulations and our business practices change over time. When we update this policy, we'll post the new version here with a revised date at the top. For significant changes that affect how we use your data, we'll notify you directly via email at least 30 days before the changes take effect.

We recommend checking this page occasionally, especially if privacy matters are important to you. The current version is always available at streamonlighta.com/privacy.html.